Disaster recovery & stock liquidation specialists

DELIVERING LOSS MITIGATING SOLUTIONS FOR LOSS ADJUSTERS INSURANCE LIQUIDATORS RETAILERS WHOLESALERS MAJOR BRANDS

Leading the transition to a circular economy by delivering genuine resale solutions that support our clients ESG commitments, while generating real financial environmental value through a single integrated model

International recovery and insurance claims loss mitigation specialists

15+ Years

Expertise in claims recovery,

400+ Employees

Across the UK and Europe

500,000+ sq ft

Operational warehouse, processing 1,500 tonnes per weak

Team On Site

UK withing 24 hours. Europe & worldwide in 48 - 72 hours

INternational recovery & insurance claims loss mitigation specialists

MAXIMISING FINANCIAL VALUE FROM MAJOR & COMPLEX LOSS

CTR Response the largest and fastest growing reuse company in the UK, operating at scale across the UK and international markets. 


We deliver a fully compliant and audited financial solutions for stock during major and complex disasters. We mitigate losses by returning real financial value against inventory that would otherwise be written off or destined for landfill. 


The largest and fastest growing reuse company in the UK. Operating at scale across UK and international markets, partnering with charities, retailers, manufacturers, insurers, loss adjusters and logistics providers to turn complex stock challenges into structured commercial recovery outcomes.

When damaged stock becomes a crisis, we pay you

When a fire, flood, structural incident or major disruption impacts a distribution centre or fulfilment operation, the situation becomes immediately critical. Facilities must be cleared fast. Stock must be removed, assessed and accounted for. Operations remain halted until clearance is complete, once this is officially signed off Operations can resume and clients can start producing revenue again.

Major Complex and Loss

  • Fire, flood or smoke damage
  • Weather-related incidents
  • Warehousing or storage disruption
  • Insurance-led recovery scenarios

Rapid stock removal to enable clean-up, repair and operational restart.

Overstock and Returns

  • Excess inventory taking up space
  • Old or slow-moving stock
  • Dead space impacting profitability
  • Need to free capacity for new stock

We remove, purchase and repurpose stock to unlock space and recover value.

Warehouses: UK, Poland, Germany & South america

Rapid response when disruption hits

When operations are disrupted, we’re the call that follows

We’re brought in immediately after fire, flood, smoke or weather damage impacts warehouses and storage facilities.


We work directly with:

→ Insurance companies

→ Loss adjusters

→ Liquidators

→ Large-scale distribution centres

A structured, controlled process from day one

From first contact to final reporting, every step is managed, tracked and fully transparent to reduce risk and maintain control.

Rapid response

Specialist Teams are deployed on site within 24 hours (UK) to Protect, Assess and secure stock.

16 Mercedes sprinter vans

10 in-house 40ft trailers on standby 

Logistics & Full Audit Trail

Once site we work seamlessly with our

Clients, to arrange our own in-house logisitics at our expense. Each pallet is logged, photographed and to remove to stock to our secure warehouse facilities.

Full Audit Trail

Stock is removed securely, within strict ESG guidelines and regulations.


Clients have access to our bespoke I.T Portal tracking each trailer in real time and photographic evidence.

Reported Stock

Once stock is back at our secure warehouse, each item is scanned and uploaded producing a comprehensive report. We make an offer to purchase the stock, adding real financial value to stock which was otherwise written off.

the final stage of the response service is the conversion oif recovered stock into financial returns for out clients.

Accreditations, Recognition & LeadershIP

At CTR Group, we operate to the highest standards of safety, sustainability, and ethical business practice. Our accreditations with Avetta and EcoVadis give partners full confidence in how we work across every aspect of our business.

Ecovadis Certified

Our EcoVadis certification recognises CTR Group's strong performance in sustainability and responsible business practice, evaluated across environmental impact, labour and human rights, ethics, and sustainable procurement. Our score reflects our commitment to a zero-to-landfill model, maximising reuse and maintaining full transparency across every operation.

Avetta Acredditated

Our Avetta accreditation confirms that CTR Group meets rigorous global standards for health and safety, risk management, and contractor compliance. Independent assessment continually reviews our policies, procedures, & operational controls ensuring we deliver safe, reliable, & compliant services across even the most complex supply chains.

Award-Winning Leadership & Innovation

CTR Group’s growth and innovation have been recognised nationally, featuring in the LDC Top 50 Most Ambitious Business Leaders Programme. As part of this, Managing Director Mark FitzGerald was recognised for his leadership, vision, and role in driving the company’s continued growth.


These accreditations and accolades reinforce CTR Group’s position as a trusted, forward-thinking partner, committed to leading the sector in sustainable reuse, operational excellence, and responsible business practices.

Arcadia Group, UK & EUrope

3M+

items Recovered

Multi

Country Operation

10 days

Total Clearance

The Challenge:

Large-scale administration event across multiple countries with a strict 10-day deadline to remove all stock from retail locations.

CTR RESPONSE DELIVERY

→ Rapid deployment across UK & Europe

→ Full site assessments within 24 hours

→ Continuous logistics scheduling across all locations

→ Every pallet and SKU removed and routed to secure CTR hubs

Outcome

→ Full recovery and monetisation of stock

→ Brand integrity protected throughout

→ Complete audit trail maintained

→ Funds returned to administrators faster than alternative routes

Mothercare UK & EUROPE MULTI SITE

Mothercare UK & europe multi-site UK + europe clearance 24HR mobilisation 24/7 day & night ops the challenge retail liquidation across multiple countries requiring rapid, coordinated stock removal and controlled resale.


CTR response delivery


  • Core team on-site within 24 hours
  • Site-by-site assessment and logistics planning
  • 24/7 operations managing trailer flow and loading
  • Stock routed to UK (corby) and European facilities outcome
  • Full stock recovery and redistribution
  • Resale through approved international markets
  • Brand protection maintained

Edinburgh,

Global Retailer

72

iTrailers Deployed

500k

items processed

12 day

Operation

The Incident:

Fire, smoke and water damage across a major distribution centre in Dunfermline, Scotland, impacting stock across three floors.

COMMERCIAL OUTCOME

→ £6.89M total retail value fully accounted for

→ 385,459 items individually scanned

→ 92% resold (A + B Grade)

→ 100% zero to landtill

→ Building handed back for refurbishment and reopening

Prague,

Global Retailer

22

iTrailers Deployed

200k

items processed

3 day

Recovery Operation

The Incident:

Fire at a major distribution centre in Prague (March 26), causing damage to stock and immediate operational disruption.

COMMERCIAL OUTCOME

→ €478,541 total retail value recovered

→ 26,003 units fully tracked

→ 90.3% resellable stock

→ €28,712.46 paid to client (6% of total RRP)

→ 100% zero to landtill

Want to unlock millions in hidden stock? 

CTR Resposns delivers immediate removal, expert sorting and priority recovery to safeguard compliance, protect your reputation and recover value.

Partner With CTR Response For Your Peace OF MIND

WHAT WE DO RESPONSE ROUTE TRADITIONAL ROUTES
CTR PAYS THE CLIENT ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
ZERO TO LANDFILL – CERTIFIED ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
FULL DIGITAL INVENTORY TRAIL AUDIT ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
REAL-TIME PLATFORM ACCESS ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
INTERNATIONAL ROUTES TO MARKET ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
DEDICATED IT PORTAL PLATFORM ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
ESG-ALIGNED CIRCULAR ECONOMY MODEL ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘
BRAND PROTECTION ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✔ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ✘

A GLOBAL FORCE TO BE RECKONED WITH

We operate across continents, turning excess inventory, returns, and resources into opportunities worldwide. See the scale, reach, and impact of our global network in action.

CTR Aproved Global Partners

WHAT CLIENTS ASK US IN CRISIS SITUATIONS

ANSWERS WHEN STOCK IS AT RISK

 Here are the key questions we’re asked when businesses need immediate recovery, control, and value.

  • How quickly can you respond to a stock crisis?

    We mobilise rapidly, with on-site response typically within 24 hours across the UK and 72 hours across Europe. Our teams are structured to act fast, secure stock, and begin recovery immediately.

  • What types of distressed or damaged stock can you handle?

    We handle all forms of distressed inventory, including fire and flood-damaged stock, overstocks, returns, recalls, and general merchandise across multiple retail categories.

  • How do you recover value from stock that’s been written off?

    We assess, grade, and route stock through controlled resale and redistribution channels. This allows us to recover value from stock that would otherwise be treated as a total loss.

  • Can you manage large-scale clearances across multiple sites?

    Yes. We operate a national fleet and experienced teams capable of managing multi-site clearances at scale, ensuring consistent, controlled recovery across every location.

  • How do you protect our brand during resale or redistribution?

    We use approved, controlled resale routes and established partners to ensure stock is remarketed safely, protecting your brand reputation at every stage.

  • What happens to stock that cannot be resold?

    If resale isn’t viable, we prioritise reuse and recycling through our established recovery processes. Any remaining materials are handled through responsible, compliant disposal routes.

  • Do you provide full audit trails and reporting?

    Yes. Every item is tracked throughout the process, with full audit trails, reporting, and visibility provided through our client-facing systems.

  • How do you ensure compliance and zero-to-landfill outcomes?

    Our processes are built around compliance and sustainability, ensuring stock is reused, recycled, or responsibly recovered wherever possible, supporting zero-to-landfill objectives.

  • What resale and recovery routes do you use globally?

    We operate through a trusted network of global resale and redistribution partners, ensuring stock is directed to the most appropriate market to maximise value.

  • Can you support insurers and loss adjusters with claims mitigation?

    Yes. We work closely with insurers and loss adjusters to reduce claim severity by recovering value, managing stock efficiently, and providing full reporting throughout the process.

  • How do you integrate into our existing operations during a crisis?

    We work alongside your teams to take control of the situation quickly, managing recovery on-site while minimising disruption to your ongoing operations.

Clear Stock Fast and Recover Maximum Value

Contact Us

CTR Head Office

Marchington
Uttoxeter, Staffs,
ST14 8LP

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