Why we’re
rethinking returns

In the booming era of online shopping, returns are big business. They’re also an expensive business. KPMG estimates that UK businesses spend approximately £7billion per year on their returns operation, with particular seasonal surges in demand in December, for example.

We create bespoke returns programmes for our partners. We handle the entire process (if that’s what you need), so no two schemes are the same. Every retailer, wholesaler and manufacturer is different, and so are their returns programmes. We’ll work with you to create the right solution for your business and your customers.

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    It doesn’t have to be all outlay for your business

    We’re able to offer you a way to monetise your returns process, with the peace of mind that comes with knowing your brand’s CSR is being protected by a sustainable, ethical programme.

    We know that it’s often difficult to put returned stock back into the supply chain. That’s why we work with retailers, couriers and online businesses to have returns sent directly to CTR as we’re able to handle the whole process.

    See how we can help
    “Working with CTR has been a pleasure. They are very professional, proficient and pragmatic so have been a great partner for us.”
    The Boohoo Group
    ``CTR has provided collection services to Sense for nearly 10 years. Their levels of professionalism and service resulted in Sense awarding CTR our whole estate in recent years. We have also been able to recommend CTR to other charities as the textile recycler of choice, based on our experience.``
    Paul Hale Donated Stock Manager, Sense
    “Cats Protection have worked with CTR since 2016 to support our shop’s recycling needs and we have always been highly satisfied. In particular, the communication from CTR is always completely transparent… and there is always a quick response and remedy to any issues that arise. We look forward to our continuing partnership with CTR.”
    Ian Trotter Interim Retail Business Manager, Cats Protection

    Doing things differently

    We work with our partners to encourage customers to return other items (that could be reused) at the same time. These can simply be items they don’t use any more and would otherwise look to give away.

    It makes your customer’s life easier as one return can handle multiple items, and it saves them a trip to a charity shop or a clothes bank. It’s a strong sustainability message and you can incentivise your customers with a message that makes their life easier while stressing your own environmental credentials.

    It makes sense for your bottom line too, because the higher the value of the goods returned, the greater the offset to the collection return costs.

    We also offer in-store collection points for customers to bring returned items back. We currently offer this service throughout Europe as we are the partner for McArthurGlen. We have also trialled in-store collection for Dunelm before rolling it out across its 165 UK stores.

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    Get in touch

    Talk to us about how we can help your business.