We work with our partners to encourage customers to return other items (that could be reused) at the same time. These can simply be items they don’t use any more and would otherwise look to give away.
It makes your customer’s life easier as one return can handle multiple items, and it saves them a trip to a charity shop or a clothes bank. It’s a strong sustainability message and you can incentivise your customers with a message that makes their life easier while stressing your own environmental credentials.
It makes sense for your bottom line too, because the higher the value of the goods returned, the greater the offset to the collection return costs.
We also offer in-store collection points for customers to bring returned items back. We currently offer this service throughout Europe as we are the partner for McArthurGlen. We have also trialled in-store collection for Dunelm before rolling it out across its 165 UK stores.